Category Archives: AI News

More companies turning to automated customer service At least not like we are used to. Good customer service is labor intensive and the rewards, at least for the company, are hard to measure. The cost-cutting move sparked a larger conversation about modern-day customer service and the lack thereof. Smaller companies still offer customer service At least not like we are used to. HOUSTON — Do companies offer customer service anymore? Good customer service is labor intensive and the rewards, at least for the company, are hard to measure. Well, the answer is many big-name companies don’t. Besides being persistent, one expert recommends only dealing with smaller companies that care more about customer service. HOUSTON — Do companies offer customer service anymore? Well, the answer is many big-name companies don’t.

AI And Automation: The Future Of Economic Prosperity Lies In Three Crucial Mindset Shifts Higher-skilled job categories in medicine, legal services, accounting, finance and law enforcement are all in scope to be augmented and even replaced by cognitive technologies. In fact, while the transformational powers of robotics and cognitive automation are only in their infancy stage, the work of more than 100 million knowledge workers across the globe may be impacted by automation over the next 10 years. Cognitive automation — basically, the intersection of artificial intelligence (AI) and cognitive computing — has become one of the fastest-moving technologies because of the rise of the digital and connected workforce. According to one forecast, the global cognitive robotic process automation market will generate revenue of $50 million in 2017 and will expand at a compound annual growth rate of 60.9 percent from 2017 to 2026. Conversations at the highest levels of…